Returns and exchanges

Our return policy

You can return any item for a refund, or you can exchange it for a different size or color within 10 days of receiving your original order.

Please note that samples are final sale and non-returnable

How to return items

  1. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! 
  2. Send the item back by regular mail (Do not use Fedex, UPS, DHL etc). Please note that Imanimo will not cover the shipping charges unless your order is wrong or faulty.
  3. Label parcel as "returned goods" and declare value of $10 per item.
  4. Send the parcel to our returns address.
  5. We recommend you obtain proof of postage.
  6. Then please send over the details of your request, replacement or return, to [email protected].

Our returns address

Tal Caspi

Zeelon 34

Nir Zvi 7290500

Israel

If your order is wrong or faulty 

We want to sort out any issues with incorrect or faulty items straightaway. Please inform us at [email protected] with the order tracking number and the incorrect or faulty item's name.

We'll get back to you within 2 working days. If we sent the wrong item, we’ll send the right item out to you within 24 hours.

If you think an item you have received has a fault, send it back and we will refund you for the entire amount, including the shipping fee.