Our return policy
You can return any item for a refund, or you can exchange it for a different size or color within 10 days of receiving your original order.
Please note that samples are final sale and non-returnable
How to return items
- All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
- Send the item back by regular mail (Do not use Fedex, UPS, DHL etc). Please note that Imanimo will not cover the shipping charges unless your order is wrong or faulty.
- Label parcel as "returned goods" and declare value of $10 per item.
- Send the parcel to our returns address. (please do not add Imanimo to the address as it causes it to get delayed by customs).
- We recommend you obtain proof of postage.
- Then please send over the details of your request, replacement or return, to [email protected].
Our returns address
Nir Zvi 7290500
If your order is wrong or faulty
We want to sort out any issues with incorrect or faulty items straightaway. Please inform us at [email protected] with the order tracking number and the incorrect or faulty item's name.
We'll get back to you within 2 working days. If we sent the wrong item, we’ll send the right item out to you within 24 hours.
If you think an item you have received has a fault, send it back and we will refund you for the entire amount, including the shipping fee.